8-Hour Session

Ensuring responder safety is a crucial component of emergency response, especially for everyday calls such as domestics, disturbances, burglaries, and more. Through this discussion, we aim to identify preemptive measures to prevent responder injuries and fatalities. Additionally, we will examine the critical role of Telecommunicators in responding to these types of calls.

Instructor JasonLong

1 to 2 Hours

In this course, we will delve into the hazards that come with responding to and handling domestic-related incidents. We will explore the reasons why victims may choose to remain in such situations, as well as other relevant domestic-related statistics. Additionally, we will evaluate methods through which Telecommunicators can contribute to preventing responder injuries and fatalities during these routine calls for service.

Instructor Jason Long

8-Hour Session

This course will focus on identifying various mental health conditions of our callers, such as Schizophrenia, Bipolar Disorder, and Autism, among others. Additionally, we will explore topics related to our mental health, including PTSD and suicide. We will also examine effective ways of supporting those responsible for aiding others.

Instructor Jason Long

1 to 2 Hours

In this class, we will focus on Post-Traumatic Stress Disorder (PTSD) and the significance of good mental health among Telecommunicators and responders. Our objective is to examine strategies for managing PTSD throughout your career, as well as identifying signs of possible suicide within your network of responders and co-workers. It's essential to prioritize self-care to ensure we're capable of helping others effectively.

Instructor Jason Long

1 to 2 Hours

This class will explore techniques for managing conflicts that may arise among co-workers and other personnel within the radio room. We will discuss the different types of conflicts that may occur, as well as the various types of employees involved. Additionally, we will provide strategies for effectively handling and managing conflicts within the agency, ensuring that a harmonious and productive work environment is maintained for all.

Instructor Jason Long

1 to 2 Hours

In this class, the National Traffic Incident Management System (TIMS) will be a key topic of discussion. Students will gain insight into how traffic crashes may result in backup and secondary incidents. The importance of timely and safe responses by all involved will be emphasized, as it can help reduce congestion and prevent secondary incidents. Furthermore, Telecommunicators' various roles in ensuring the safety of responders and the public during such incidents will also be discussed.

Instructor Jason Long

1 Hour Session

This class is designed to elaborate on weather-related incidents and the corresponding protocols to manage them. It will cover various scenarios, including call-taking for potential tornado sightings and other weather-related incidents. We will delve into weather spotting techniques, particularly for tornadoes, and emphasize the Telecommunicator's role in facilitating an effective response by the appropriate personnel.

Instructor Jason Long

1 to 2 Hours

In this class, we will delve into the significance of interpersonal communication as it pertains to Telecommunicators. We will explore various communication types, styles, the hurdles to effective communication, and the importance of active listening and paraphrasing. By developing these skills, Telecommunicators can enhance their ability to communicate effectively, not only with the public but also with their colleagues and emergency responders.

Instructor Jason Long

1 Hour Session

This course will focus on the role of Telecommunicators in responding to arson calls. By asking the right questions during an incident, Telecommunicators can significantly increase the likelihood of identifying the cause, suspects, and potential motives behind the arson. Topics of discussion will include defining arson, effective questioning techniques, proper documentation, and other related topics.

Instructor Jason Long

1 to 2 Hours

Despite the challenges that come with handling pursuits, it can be a relatively straightforward task. This course aims to provide valuable insights into how to handle pursuits, regardless of whether you're new to the process or an experienced professional seeking to enhance your skills. The focus will be on the Telecommunicator's role in managing pursuit calls, covering essential topics such as the information required for pursuits, effective techniques, notifications, and other factors that contribute to a successful pursuit. Additionally, we will review past pursuits and evaluate what could have been done better had we been the ones managing them.

Instructor Jason Long

4 to 8 Hours

This course aims to educate Telecommunicators on health and wellness, emphasizing functional movement exercises. The initial segment of the class will focus on proper nutrition and cultivating healthy eating habits while on duty in the radio room.
Subsequently, our fitness trainers will lead a session on functional movement exercises. This section will teach fundamental movements that align with your exercise goals and improve overall health. It's worth noting that this class is not about weight lifting or complex exercises, but rather practical movements that can be performed in the radio room or anywhere else.

Instructor Charles Hedgespeth

8-Hour Session

This comprehensive course has been carefully crafted to provide students with invaluable insights and practical strategies on how to harness the power of Emotional and Social Intelligence. By participating in this training, individuals will gain the necessary knowledge and skills to navigate life and work in a healthier, more fulfilling manner. The course delves deep into various subjects, such as mental health, emotional intelligence, and social intelligence, guiding learners toward a greater understanding of themselves and others. Additionally, it explores the crucial topics of implicit and explicit bias, shedding light on the impact these biases can have on our thoughts and actions. The training also addresses the importance of anti-bias policing, equipping students with the tools needed to effectively intervene in situations that require their intervention. By the end of this course, participants will possess a profound awareness of their own biases and a newfound ability to cultivate a more inclusive and harmonious environment in their personal and professional lives.

Instructor Charles Hedgespeth

8-Hour Session

This specialized course is tailored for Telecommunicators, providing them with an in-depth understanding of the responsibilities associated with handling human trafficking calls. It also trains them on the proper methods for documenting such calls. Furthermore, the course explores the various types of human trafficking and teaches participants how to identify trafficking signs during phone interviews. By the conclusion of the course, students will have enhanced capabilities to recognize and address human trafficking cases, along with knowledge of the relevant contacts to engage with.

Instructor Ricky Lynn

4 to 8 Hour Session

This course aims to provide students with the ability to delineate the definitions of human trafficking and sex crimes. Students will gain knowledge on the different types of exploitation such as sex trafficking, labor trafficking, and child trafficking. Furthermore, the course will delve into the interrelation with societal problems like poverty, gender inequality, and migration. It is a course that offers valuable insights to individuals in the fields of law enforcement and emergency response.

Instructor Ricky Lynn