In this two-day course, we will cover everything about dispatching fire and EMS services. We will discuss the things Telecommunicators may hear over the radio but not understand. These include types of vehicles, tools, equipment, requests for help from other agencies, and more. We will also cover Mayday calls and how to keep Fire and EMS personnel safe, similar to law enforcement officers. On the second day, students will have hands-on activities. We will visit the local Fire Department and see what we learned in the classroom. We will look at vehicles, use tools, and even meet the crew of the local medical helicopter. This course is perfect for dispatchers who want to learn more about fire and EMS services.

Instructor Jason Long