1 to 2 Hour Session

In this course, we will delve into the hazards that come with responding to and handling domestic-related incidents. We will explore the reasons why victims may choose to remain in such situations, as well as other relevant domestic-related statistics. Additionally, we will evaluate methods through which Telecommunicators can contribute to preventing responder injuries and fatalities during these routine calls for service.

Instructor Jason Long

1 to 2 Hour Session

In this class, we will focus on Post-Traumatic Stress Disorder (PTSD) and the significance of good mental health among Telecommunicators and responders. Our objective is to examine strategies for managing PTSD throughout your career, as well as identifying signs of possible suicide within your network of responders and co-workers. It's essential to prioritize self-care to ensure we're capable of helping others effectively.

Instructor Jason Long

1 to 2 Hour Session

This class will explore techniques for managing conflicts that may arise among co-workers and other personnel within the radio room. We will discuss the different types of conflicts that may occur, as well as the various types of employees involved. Additionally, we will provide strategies for effectively handling and managing conflicts within the agency, ensuring that a harmonious and productive work environment is maintained for all.

Instructor Jason Long

1 to 2 Hour Session

In this class, the National Traffic Incident Management System (TIMS) will be a key topic of discussion. Students will gain insight into how traffic crashes may result in backup and secondary incidents. The importance of timely and safe responses by all involved will be emphasized, as it can help reduce congestion and prevent secondary incidents. Furthermore, Telecommunicators' various roles in ensuring the safety of responders and the public during such incidents will also be discussed.

Instructor Jason Long

1 Hour Session

This class is designed to elaborate on weather-related incidents and the corresponding protocols to manage them. It will cover various scenarios, including call-taking for potential tornado sightings and other weather-related incidents. We will delve into weather spotting techniques, particularly for tornadoes, and emphasize the Telecommunicator's role in facilitating an effective response by the appropriate personnel.

Instructor Jason Long

1 Hour Session

This course will focus on the role of Telecommunicators in responding to arson calls. By asking the right questions during an incident, Telecommunicators can significantly increase the likelihood of identifying the cause, suspects, and potential motives behind the arson. Topics of discussion will include defining arson, effective questioning techniques, proper documentation, and other related topics.

Instructor Jason Long

1 to 2 Hour Session

Despite the challenges that come with handling pursuits, it can be a relatively straightforward task. This course aims to provide valuable insights into how to handle pursuits, regardless of whether you're new to the process or an experienced professional seeking to enhance your skills. The focus will be on the Telecommunicator's role in managing pursuit calls, covering essential topics such as the information required for pursuits, effective techniques, notifications, and other factors that contribute to a successful pursuit. Additionally, we will review past pursuits and evaluate what could have been done better had we been the ones managing them.

Instructor Jason Long

2 to 8 Hour Session

This course aims to educate Telecommunicators on health and wellness, emphasizing functional movement exercises. The initial segment of the class will focus on proper nutrition and cultivating healthy eating habits while on duty in the radio room.
Subsequently, our fitness trainers will lead a session on functional movement exercises. This section will teach fundamental movements that align with your exercise goals and improve overall health. It's worth noting that this class is not about weight lifting or complex exercises, but rather practical movements that can be performed in the radio room or anywhere else.

Instructor Charles Hedgespeth

2 to 8 Hour Session

This course aims to provide students with the ability to delineate the definitions of human trafficking and sex crimes. Students will gain knowledge on the different types of exploitation such as sex trafficking, labor trafficking, and child trafficking. Furthermore, the course will delve into the interrelation with societal problems like poverty, gender inequality, and migration. It is a course that offers valuable insights to individuals in the fields of law enforcement and emergency response.

Instructor Ricky Lynn

1 to 2 Hour Session

Leadership is fundamentally about people, and exceptional leaders continually seek to refine their approach. This course focuses on nurturing our most valuable asset: our people. Research demonstrates that empowered, valued, and invested-in employees are more productive and happier. This course equips leaders with the tools to foster a positive and effective work environment by introducing foundational leadership principles tailored to the public safety sector.

Instructor Matthew Johnson

1 to 2 Hour Session

Tornadoes are unpredictable and can strike at any time. This course provides essential tornado awareness, shares insights from a rare and significant tornado event, and offers recommendations for improving future disaster responses. Participants will benefit from interviews with telecommunicators who experienced the event firsthand, as well as perspectives from the course instructor who responded to the disaster.

Instructor Matthew Johnson

1 to 2 Hour Session

In this session, we will learn that everyday is a great day to practice gratitude!  By intentionally recognizing the good around us, we cultivate a mindset that fosters happiness and resilience at work and, more importantly, at home. When we can incorporate gratitude into our daily routine, we can live a more fulfilling and emotionally intelligent life.

Instructor Charles Hedgespeth

1 to 3 Hour Session

Join us for a dynamic session on Followership, where we delve into the often-overlooked yet crucial role that followership plays in effective leadership and team success. In this session, we will explore the symbiotic relationship between leaders and followers, highlighting how strong followership can enhance leadership effectiveness. Participants will learn about the essential qualities of good followers. By understanding the importance of followership, attendees will gain insights into how teamwork thrives when all members are aligned and committed to a common goal. This session aims to empower individuals at all organizational levels to embrace their roles, fostering a collaborative environment where both leaders and followers can flourish.

Instructor Charles Hedgespeth

1 Hour Session

Join us for an insightful session on the critical role of documentation in the discipline process. Uncover the secrets to precision and objectivity using tools and best practices that ensure your documentation stands up to scrutiny. This session will focus on performance and behavior that requires progressive discipline measures, such as inconsistent attendance, excessive tardiness, unwarranted negativity, and roller coaster performance. Walk away confident in applying these techniques to your most difficult disciple situations.

Instructor Katie Hamilton

1 to 2 Hour Session

Currently in a leadership role? Great! Not currently in a leadership role? Wrong, we are all leaders!  As leaders, we can inspire growth or, unintentionally, hinder progress. In this session, Charles Hedgespeth, a leadership practitioner and trainer with over 15 years of experience, explores how leaders should act as "Miracle-Gro" to nurture strengths, rather than weaknesses within their teams and students.

Using practical tools, real-world examples, and interactive activities, attendees will learn to cultivate strengths, address weaknesses constructively, and build a culture of growth.

Through self-reflection exercises and group discussions, we will discover ways to increase self-awareness and our leadership impact. Attendees will be equipped with strategies to grow high-performing, resilient teams by making strengths stronger!

Let's explore how intentional actions, through leadership and instruction, can transform your team and your entire organization.

Instructor Charles Hedgespeth

1-2 Hour Session

This comprehensive course is designed for 911 telecommunicators to handle a variety of disturbance calls effectively, ensuring the safety of responders and the community. Participants will gain essential skills in managing situations such as disorderly conduct, trespassing, welfare checks, alcohol-related incidents, overdoses, loud music, loitering, and indecent exposure. The training will focus on maintaining calm, professionalism, and clear communication under pressure while also applying appropriate protocols for dispatching law enforcement, medical, or other emergency responders.

Through practical scenarios and role-playing exercises, telecommunicators will develop a deeper understanding of the nature of these disturbances and the best methods for gathering critical information, assessing potential risks, and responding appropriately. The course will also emphasize the importance of empathy, de-escalation techniques, and ensuring the well-being of all individuals involved in these calls.

Key Topics Include:

Identifying and managing disorderly conduct and trespassing incidents

Conducting welfare checks with safety in mind

Handling alcohol-related calls and overdoses effectively

Managing loud music and loitering complaints

Responding to calls involving indecent exposure

De-escalation and conflict resolution strategies

Understanding legal and safety protocols for disturbance calls

Upon completion, telecommunicators will be better equipped to handle these types of calls with confidence and professionalism, ensuring positive outcomes in potentially volatile situations.

Instructor Jason Long

Up to 8-Hour Session

During this interactive course, participants will delve into the heart of the work they do, the vision they want to accomplish, and the impact they want to have. We will define purpose, identify personal core values, and examine questions such as “Why did you choose service?” and “Why did you choose this specific field of service?” Understanding yourself will help you align and find fulfillment within your organization.

The group will then work on designing or updating the vision and mission for their organization, identifying organizational core values, and aligning behind a common purpose. Through activities and thoughtful questioning participants will develop these guiding statements providing transparency and expectations for the public and cohesion within the organization.

Instructor Katie Hamilton

1-2 Hour Session

Tornadoes are powerful and unpredictable forces of nature that can strike without warning. In this course, you'll dive into crucial tornado awareness and gain firsthand insights from a rare and significant tornado event. Learn valuable lessons from the course instructor, who was directly involved in responding to the disaster. Plus, discover actionable recommendations for enhancing future law enforcement disaster responses, ensuring you're better prepared when the unexpected happens. Don’t miss the opportunity to learn from real-world experience and enhance your skills for future emergencies!

Instructor Matt Johnson

2 Hour Session

Alright, Telecommunicator—your day in court is here! But what comes next? What should you expect as you step onto the witness stand? This course is your ultimate guide to navigating the entire court process, from understanding how the system works to mastering each stage of the trial. We’ll break down everything you need to know: the layout of the courtroom, the roles of everyone involved, and the specific steps you’ll take when it’s your turn to testify. Most importantly, we’ll help you build confidence and skills for delivering a successful testimony. By the end of the course, you’ll have the chance to participate in mock trials with the instructor, giving you hands-on experience to ensure you’re completely prepared for your moment in court.

Instructor Matt Johnson