1 to 2 Hour Session

Domestic-related calls are among the most dangerous and emotionally charged situations Telecommunicators face—yet they’re also some of the most common. Are you prepared to handle them with the insight and skill they demand?

In this powerful and eye-opening course, we’ll dive deep into the real hazards of responding to domestic incidents. You’ll gain a greater understanding of why victims often remain in these situations and uncover the powerful statistics behind these complex calls.

Most importantly, we’ll focus on what YOU can do to make a difference. Discover actionable strategies that can help prevent responder injuries and fatalities—because behind every call is a life on the line.

Instructor Jason Long

1 to 2 Hour Session

In the high-stress world of emergency response, your mental well-being is just as critical as your skills on the job. This impactful course dives deep into the realities of Post-Traumatic Stress Disorder (PTSD) and the importance of mental health for Telecommunicators and first responders.

Together, we’ll explore practical strategies for recognizing, managing, and navigating PTSD throughout your career. You'll also learn how to spot warning signs of suicide among peers—because being there for others starts with being aware.

This isn’t just another class—it’s a call to action to protect your mind, support your team, and take ownership of your own self-care. Because the stronger you are, the more lives you can help save.

Instructor Jason Long

1 to 2 Hour Session

Tension in the radio room is inevitable—but conflict doesn’t have to be toxic (or boring to talk about). This fun, interactive course tackles real-world conflict scenarios that arise among co-workers in public safety communications—with a healthy dose of laughter along the way.

We’ll explore the common types of workplace conflict, break down the personalities behind the drama, and equip you with practical, proven strategies to de-escalate tension and build stronger team dynamics.

Expect insightful discussion, relatable examples, and yes—even some comedic relief—because sometimes, the best way to defuse conflict is to laugh about it (then learn from it). Whether you're a frontline Telecommunicator or a supervisor, you'll walk away with tools to foster a more respectful, collaborative, and productive workplace.

Instructor Jason Long

1 to 2 Hour Session

Stranded cars, blocked highways, and chaotic crash scenes — what happens next depends on you.

This eye-opening and interactive class centered around the National Traffic Incident Management System (TIMS). You’ll explore how even a single crash can ripple into traffic backups, secondary collisions, and increased danger for everyone on the road — unless the right steps are taken quickly and safely.

We’ll break down the essential roles that Telecommunicators play behind the scenes, from coordinating response efforts to protecting first responders and the public. Learn how your voice, timing, and decisions can be the game-changer in critical traffic incidents.

This isn’t just theory — it’s real-life impact. Come prepared to engage, reflect, and walk away with strategies that can save lives and reduce chaos on the roadways.

Instructor Jason Long

1 Hour Session

From swirling tornadoes to powerful thunderstorms, weather can turn dangerous in an instant—and when it does, Telecommunicators are the first line of defense.

In this high-impact class, you’ll explore real-world weather-related emergencies and learn the protocols that can save lives. We’ll dive into call-taking best practices for tornado sightings, severe storms, and other critical weather events, empowering you to stay calm and take control when seconds count.

You’ll also gain insight into weather spotting techniques—especially for tornado activity—and discover how your voice, guidance, and accurate information are essential to a swift and coordinated emergency response.

Whether you’re new to the role or looking to sharpen your storm-response skills, this class delivers the tools and confidence to lead through the chaos.

Instructor Jason Long

1 Hour Session

When flames ignite, every second counts—and so does every question you ask. This high-impact course is designed to equip Telecommunicators with the tools they need to play a pivotal role in arson investigations. From the first call to the final report, your actions can help uncover the truth behind the blaze.

We’ll explore how asking the right questions can reveal crucial details about origin, intent, and possible suspects. Learn how to identify red flags, capture accurate caller statements, and document critical information that investigators rely on.

Topics include:

What legally defines arson

Strategic questioning to uncover key details

Proper documentation that stands up in court

Real-world scenarios and case studies

If you're ready to enhance your impact on fire-related incidents and sharpen your investigative instincts, this course is for you. Bring your curiosity—because where there’s smoke, there’s often more than fire.

Instructor Jason Long

1 to 2 Hour Session

Despite the challenges that come with handling pursuits, it can be a relatively straightforward task. This course aims to provide valuable insights into how to handle pursuits, regardless of whether you're new to the process or an experienced professional seeking to enhance your skills. The focus will be on the Telecommunicator's role in managing pursuit calls, covering essential topics such as the information required for pursuits, effective techniques, notifications, and other factors that contribute to a successful pursuit. Additionally, we will review past pursuits and evaluate what could have been done better had we been the ones managing them.

Instructor Jason Long

2 to 8 Hour Session

This course aims to educate Telecommunicators on health and wellness, emphasizing functional movement exercises. The initial segment of the class will focus on proper nutrition and cultivating healthy eating habits while on duty in the radio room.
Subsequently, our fitness trainers will lead a session on functional movement exercises. This section will teach fundamental movements that align with your exercise goals and improve overall health. It's worth noting that this class is not about weight lifting or complex exercises, but rather practical movements that can be performed in the radio room or anywhere else.

Instructor Charles Hedgespeth

2 to 8 Hour Session

This course aims to provide students with the ability to delineate the definitions of human trafficking and sex crimes. Students will gain knowledge on the different types of exploitation such as sex trafficking, labor trafficking, and child trafficking. Furthermore, the course will delve into the interrelation with societal problems like poverty, gender inequality, and migration. It is a course that offers valuable insights to individuals in the fields of law enforcement and emergency response.

Instructor Ricky Lynn

1 to 2 Hour Session

Leadership is fundamentally about people, and exceptional leaders continually seek to refine their approach. This course focuses on nurturing our most valuable asset: our people. Research demonstrates that empowered, valued, and invested-in employees are more productive and happier. This course equips leaders with the tools to foster a positive and effective work environment by introducing foundational leadership principles tailored to the public safety sector.

Instructor Matthew Johnson

1 to 2 Hour Session

Tornadoes are unpredictable and can strike at any time. This course provides essential tornado awareness, shares insights from a rare and significant tornado event, and offers recommendations for improving future disaster responses. Participants will benefit from interviews with telecommunicators who experienced the event firsthand, as well as perspectives from the course instructor who responded to the disaster.

Instructor Matthew Johnson

1 to 2 Hour Session

In this session, we will learn that everyday is a great day to practice gratitude!  By intentionally recognizing the good around us, we cultivate a mindset that fosters happiness and resilience at work and, more importantly, at home. When we can incorporate gratitude into our daily routine, we can live a more fulfilling and emotionally intelligent life.

This has been a favorite keynote for several conferences

Instructor Charles Hedgespeth

1 to 3 Hour Session

Join us for a dynamic session on Followership, where we delve into the often-overlooked yet crucial role that followership plays in effective leadership and team success. In this session, we will explore the symbiotic relationship between leaders and followers, highlighting how strong followership can enhance leadership effectiveness. Participants will learn about the essential qualities of good followers. By understanding the importance of followership, attendees will gain insights into how teamwork thrives when all members are aligned and committed to a common goal. This session aims to empower individuals at all organizational levels to embrace their roles, fostering a collaborative environment where both leaders and followers can flourish.

Instructor Charles Hedgespeth

1 Hour Session

Join us for an insightful session on the critical role of documentation in the discipline process. Uncover the secrets to precision and objectivity using tools and best practices that ensure your documentation stands up to scrutiny. This session will focus on performance and behavior that requires progressive discipline measures, such as inconsistent attendance, excessive tardiness, unwarranted negativity, and roller coaster performance. Walk away confident in applying these techniques to your most difficult disciple situations.

Instructor Katie Hamilton

1 to 2 Hour Session

Currently in a leadership role? Great! Not currently in a leadership role? Wrong, we are all leaders!  As leaders, we can inspire growth or, unintentionally, hinder progress. In this session, Charles Hedgespeth, a leadership practitioner and trainer with over 15 years of experience, explores how leaders should act as "Miracle-Gro" to nurture strengths, rather than weaknesses within their teams and students.

Using practical tools, real-world examples, and interactive activities, attendees will learn to cultivate strengths, address weaknesses constructively, and build a culture of growth.

Through self-reflection exercises and group discussions, we will discover ways to increase self-awareness and our leadership impact. Attendees will be equipped with strategies to grow high-performing, resilient teams by making strengths stronger!

Let's explore how intentional actions, through leadership and instruction, can transform your team and your entire organization.

Instructor Charles Hedgespeth

1-2 Hour Session

This comprehensive course is designed for 911 telecommunicators to handle a variety of disturbance calls effectively, ensuring the safety of responders and the community. Participants will gain essential skills in managing situations such as disorderly conduct, trespassing, welfare checks, alcohol-related incidents, overdoses, loud music, loitering, and indecent exposure. The training will focus on maintaining calm, professionalism, and clear communication under pressure while also applying appropriate protocols for dispatching law enforcement, medical, or other emergency responders.

Through practical scenarios and role-playing exercises, telecommunicators will develop a deeper understanding of the nature of these disturbances and the best methods for gathering critical information, assessing potential risks, and responding appropriately. The course will also emphasize the importance of empathy, de-escalation techniques, and ensuring the well-being of all individuals involved in these calls.

Key Topics Include:

Identifying and managing disorderly conduct and trespassing incidents

Conducting welfare checks with safety in mind

Handling alcohol-related calls and overdoses effectively

Managing loud music and loitering complaints

Responding to calls involving indecent exposure

De-escalation and conflict resolution strategies

Understanding legal and safety protocols for disturbance calls

Upon completion, telecommunicators will be better equipped to handle these types of calls with confidence and professionalism, ensuring positive outcomes in potentially volatile situations.

Instructor Jason Long

Up to 8-Hour Session

During this interactive course, participants will delve into the heart of the work they do, the vision they want to accomplish, and the impact they want to have. We will define purpose, identify personal core values, and examine questions such as “Why did you choose service?” and “Why did you choose this specific field of service?” Understanding yourself will help you align and find fulfillment within your organization.

The group will then work on designing or updating the vision and mission for their organization, identifying organizational core values, and aligning behind a common purpose. Through activities and thoughtful questioning participants will develop these guiding statements providing transparency and expectations for the public and cohesion within the organization.

Instructor Katie Hamilton

1-2 Hour Session

Tornadoes are powerful and unpredictable forces of nature that can strike without warning. In this course, you'll dive into crucial tornado awareness and gain firsthand insights from a rare and significant tornado event. Learn valuable lessons from the course instructor, who was directly involved in responding to the disaster. Plus, discover actionable recommendations for enhancing future law enforcement disaster responses, ensuring you're better prepared when the unexpected happens. Don’t miss the opportunity to learn from real-world experience and enhance your skills for future emergencies!

Instructor Matt Johnson

2 Hour Session

Alright, Telecommunicator—your day in court is here! But what comes next? What should you expect as you step onto the witness stand? This course is your ultimate guide to navigating the entire court process, from understanding how the system works to mastering each stage of the trial. We’ll break down everything you need to know: the layout of the courtroom, the roles of everyone involved, and the specific steps you’ll take when it’s your turn to testify. Most importantly, we’ll help you build confidence and skills for delivering a successful testimony. By the end of the course, you’ll have the chance to participate in mock trials with the instructor, giving you hands-on experience to ensure you’re completely prepared for your moment in court.

Instructor Matt Johnson

1 to 2 Hour Session

Instructor Katie Hamilton

3 Hour Session

This session explores the nuances of effective communication through the lens of meaningful conversations. Beginning with an understanding that communication is more than just words, we delve into the definition of leadership as inherently relationship-driven and explore how trust forms the foundation of strong interactions.  Building on this, we explore Conversational Intelligence principles and use emotional intelligence practices to uncover how intentions can differ from perception. We also focus on creating a shared language to deepen team understanding, clarity, and unity of purpose. The course introduces feedback, mentoring, and coaching as crucial leadership tools, each with specific models to improve their effectiveness. Practical activities and real-world examples are provided to help leaders apply these concepts.

Instructor Katie Hamilton 

2 to 4 Hour Session

This session explores key concepts in wellness, focusing on emotional intelligence and the transformative power of gratitude. Participants will learn to identify the five parts of wellness and develop a deeper understanding of emotional intelligence. Practical tools will be introduced to help recognize and manage emotions in real-time. Additionally, the course will highlight the benefits of gratitude and demonstrate how incorporating emotional recognition and gratitude practices can significantly improve both personal and professional performance.

Objectives: 

Identify the 5 Parts of Wellness

Define Emotional Intelligence

Use tools to recognize your emotions in the moment 

Identify the benefits of Gratitude 

Recognize how practicing emotional recognition and gratitude can impact personal and professional performance. 

Instructor Charles Hedgespeth

1 Hour Session

This session equips leaders with actionable frameworks to foster empowerment, growth, and intentionality within their spheres of influence. Through three key tools—the Support Challenge Matrix, 5 Circles of Influence, and Know Yourself to Lead Yourself—participants will enhance their self-awareness, emotional intelligence, and leadership effectiveness.

Key Learning Outcomes:

-Support Challenge Matrix: Learn to balance high support and high challenge to create an empowering culture. Avoid extremes that lead to dominance, overprotection, or apathy by calibrating these variables to inspire and motivate others.

-5 Circles of Influence: Discover how intentionality in five areas—Self, Family, Team, Organization, and Community—drives meaningful progress. Start with self-leadership and radiate intentional growth outward.

-Know Yourself to Lead Yourself: Increase self-awareness by identifying personal tendencies and patterns that shape leadership behaviors. Develop strategies to consciously choose actions that foster healthier relationships and impactful leadership.

Instructor Katie Hamilton

1 to 2 Hour Session

What if transformational healing is more than counseling, yoga, or a detox program?

True healing requires a reconnection between the mind, body, and spirit. It requires a journey full of highs and lows, forwards and backwards. It is truly the hardest thing you will ever do and the best choice you will ever make to start. But where do you start? During this session, we are going to explore the three pillars of healing and the importance of tuning into your body to understand what the next right thing is for you. Transforming your health and reclaiming your vitality is possible. If you’re struggling to know where to start, let’s talk about it!

Instructor Sara Brady

1 to 2 Hour Session

Stress and trauma are more than just buzzwords -they’re lived experiences, especially for those serving in high-intensity environments like the radio room. But what’s the difference between the two, and how do they truly affect the body? This session explores the physiological impact of trauma and stress, offering a clear breakdown of how each activates the body at a cellular level. By understanding the body’s internal response, participants gain practical insight into why physical wellness is essential to resilience and long-term health in this profession. More than just information, this session equips attendees with real-world tools to begin the healing process, personally and professionally. Designed specifically for those in emergency communications, this session empowers individuals to prioritize their well-being to show up as their best selves, both at work and in life.

Instructor Sara Brady

1 to 2 Hour Session

Self-care isn’t one-size-fits-all—and it’s not just bubble baths and deep breaths. It’s about taking full ownership of your well-being so you can show up fully for your life. In high-stress environments, it’s easy to neglect and even abuse yourself in the name of service. But true resilience starts with taking full ownership of yourself.

This session offers a practical and personalized approach to self-care. We’ll explore the real impact of stress on the body and why your individual response matters. More importantly, you’ll learn how to create a self-care strategy that actually works for you. By breaking down the noise of generic advice, this session helps you get clear on what supports your health, energy, and clarity—so you can lead, support, and serve from a place of wholeness.

When individuals take ownership of their healing, the ripple effects transform team culture and agency health from the inside out.

Instructor Sara Brady

1 to 2 Hour Session

How long has it been since you’ve had a truly restful night of sleep? This session will explore the biology of sleep and its critical role in overall health and vitality. We'll break down what sleep is, why it is necessary for proper function, and the strategies you can begin to implement tonight to improve your sleep, regardless of the shift you're working.

Through this session, you'll learn about our Circadian rhythm, the stages of sleep, and the biological mechanisms behind sleep patterns, offering a deeper understanding of how your body responds to rest (or lack thereof). Upon completion of the session you will be better equipped to optimize your sleep, boost mental clarity, and thrive both on and off the job.

Participants will have the opportunity to explore:

What happens during sleep and why it’s essential for physical health.

The connection between sleep disruption and physical health challenges.

Practical strategies to improve sleep and begin feeling more rested.

Instructor Sara Brady

1 to 2 Hour Session

This session is designed for first responder leaders, including managers, supervisors, and decision-makers, looking to improve staff retention and enhance agency performance through a more holistic and integrated approach to wellness. As the national staffing crisis continues to impact first responder agencies, this session offers innovative insights into the connection between individual well-being and organizational health. Moving beyond traditional wellness approaches that focus solely on individual staff members, this session emphasizes how the overall health of the agency or system influences staff retention and agency success.

With staffing shortages continuing to challenge first responder agencies, it is crucial for leaders to take a proactive approach in improving both individual and organizational health. This session offers a unique perspective on wellness, emphasizing the connection between staff well-being and the long-term success of the agency. Leaders will be introduced to a holistic Functional Framework designed to enable optimal agency operations, identify and prevent burnout, and foster a more resilient and functional environment. By linking individual well-being with organizational health, this session provides a holistic strategy that demonstrates how these elements are interdependent, ultimately driving sustainable improvements in staff retention and overall agency performance.

-Understand how individual well-being and organizational health impact staff retention and agency success.

-Explore a Functional Framework for optimizing operations, preventing burnout, and fostering resilience.

-Recognize how individual and organizational health drive long-term improvements in retention and performance.

Instructor Sara Brady