Protecting the Protectors: Self-Defense for Telecommunicators
This specialized self-defense training course is designed for telecommunicators working in high-pressure environments, such as 9-1-1 centers, dispatch centers, and emergency response teams. The course equips telecommunicators with practical self-defense skills and techniques tailored to the unique demands of their roles.
While telecommunicators primarily handle calls and dispatch resources, they also face heightened risks of stress, aggressive callers, and potential threats from individuals in crisis. This course focuses on situational awareness, stress management, and basic self-defense moves that can help maintain personal safety and calm in challenging situations.
Key learning objectives include:
Understanding the fundamentals of situational awareness.
Effective verbal de-escalation strategies to defuse hostile or tense situations.
Basic physical defense techniques for protecting oneself in close-quarters scenarios.
Developing mental resilience and stress management tools to maintain focus and clarity during emergency situations.
Legal and ethical considerations when responding to threats or aggression.
By the end of the course, telecommunicators will feel empowered to handle physical and emotional challenges, improving both their confidence and safety while providing critical communication support to emergency responders and the public.